Our Counselors

Video Sessions available for Tennessee residents -request when setting appointment

Mark Carpenter, LPC-MHSP 

Mark is the president and director of The Transformation and Lighthouse Counseling Center. He is a Licensed Professional Counselor with Mental Health Service Provider Certification. Mark has a Bachelor’s Degree from Covenant College as well as a Master’s Degree in Professional Counseling from The Psychological Studies Institute and has been counseling since 1994. He is a licensed minister with the Church of God and is a member of the American Association of Christian Counselors and The Christian Association of Psychological Studies. Mark has been married to his wife since 1982, and they have one married daughter. During his childhood he lived all over the country, but he has become a converted southerner. Mark lives in Chattanooga, always dreaming of the fall. He is a learner at heart, and believes excitement is the process of learning with new experiences and friends. He is passionate about helping to create change in marriages and families along with leading others to a deeper understanding of themselves and their relationships. His focus areas are in Marriage and Family Therapy, Adult Counseling, Spiritual Direction and Life Coaching.

Office Hours:

Monday through Thursday 8AM to 6PM

Insurance Accepted:

Aetna, American Behavioral, Ambetter (GA), Allegiance, Beacon Health Options, Blue Cross Blue Shield, Behavioral Health Systems, Cascade EAP, Cigna, Coventry Healthcare, Curalinc EAP, Health Advocate EAP, ENI, Life Services EAP, Lexington, LifeSych, Humana, Magellan, Tricare East, Value Options (EAP), E4Health EAP, ESPYR, Workplace Options, ComPsych, M&Young EAP, Mutual of Omaha EAP, Optum, New Directions, United Health Care, Methodist Healthcare EAP, Care Bridge EAP, and ACI EAP.

Non-Insurance Fee Scale:

Mark offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Mark and his counseling services, please visit his blog at www.connectedtogether.org, or call our administrative office during regular business hours.

Dr Tiffany Bartell, LPC-MHSP, PHD

Tiffany received her master’s degree in Professional Counseling from Liberty University and her doctorate from the University of the Cumberlands.  Tiffany is a Licensed Professional Counselor and Mental Health Service Provider in the state of Tennessee and National Certified Counselor.  She is a Certified Clinical Telemental Health Provider, is EMDR trained through PTI and has completed Gottman Level 1 and 2 trainings for couples therapy. 

Individual clients of all ages with a variety of issues welcome Tiffany’s intuitive touch and care.  Using an integrative approach, tailored to meet the need of each client, Tiffany has a passion for helping individuals and couples work through the challenges of life.  Clients with anxiety, stress and depression or those with issues in relationships, transitions, parenting, trauma, self-esteem and abuse can find assistance and partnership in her care.  Tiffany brings compassion and empathy to each therapy session, and has a focus on developing strengths and promoting personal growth for her clients. Tiffany lives in the Chattanooga area with her husband, two children and dog.

Office Hours:

Tuesday and Wednesday 11AM to 7PM 

Thursday 8AM to 5PM

Fee Scale:

Tiffany’s rate for individual sessions is $110 for the intake session and $95 each appointment after. For couples it is $115 for the intake session and $100 thereafter.

For more information about Tiffany and her counseling services, please call our administrative office during regular business hours.

Darrin Bartell, MSN, PMHNP-BC

Request an appointment with Darrin here:

https://practice.kareo.com/darrin

Psychiatric Mental Health Nurse Practitioner (PMHNP)

I’m Darrin Bartell, a Psychiatric Mental Health Nurse Practitioner (PMHNP) with a unique and diverse background. My journey in mental health care is informed by my nursing profession, past involvement in ministry, and experience in engineering.

In my nursing profession, I’ve gained valuable insights into patient care, health assessment, and treatment planning. This foundation is complemented by my diverse background, which includes past involvement in ministry and engineering, providing me with a well-rounded perspective.

My passion lies in addressing individuals’ mental health needs comprehensively, combining medication management and psychotherapy. I believe that mental well-being can be influenced by physical, emotional, social, and hereditary aspects, and I strive to offer tailored treatment plans that reflect this understanding.

I am committed to excellence in patient care and stay up-to-date with the latest advancements in psychiatric and mental health care. If you’re seeking a caring and experienced PMHNP who combines evidence-based practices with a holistic approach, it would be my privilege to partner with you on your journey toward mental well-being.

Will see clients 15 and up.

Office Hours

Wednesday and Thursday 9AM to 5PM

Fee Scale:

Darrin’s fee scale is $250 for the first appointment and $150 per session after the first appointment. Darrin does not accept insurance, but we can offer a Superbill to submit to your insurance.

For more information about Darrin and his services, please call our administrative office during regular business hours.

Savannah Chavez, LPC- MHSP

Savannah is a Licensed Professional Counselor who graduated from Richmont Graduate University with an MA in Clinical Mental Health Counseling and certificates in trauma counseling and marriage and family therapy.

Savannah works with children ages 3 and up, adolescents, and families. Savannah’s passion for working with children, adolescents, and families centers around her desire to help those who are hurting process their story and reach a place of healing. She has experience working with children with ADHD and behavioral problems as well as other issues such as trauma, abuse, divorce, life transitions, depression, and anxiety. Savannah is pursuing further education in play therapy, the modality most often used when working with her younger clients. Savannah has also completed training in Trauma Focused Cognitive Behavioral Therapy as a modality to use when working with children who have experienced traumatic life events. When working with older individuals, Savannah prefers to utilize Person-Centered and Cognitive Behavioral Therapy techniques.

Office Hours:

Chattanooga: Monday, Thursday and Saturday

Dayton: Tuesday and Wednesday

Please call the office to inquire about Savanna’s available session times

Insurance Accepted

Ambetter, Amerigroup, BCBS, Cigna, Optum, UMR, United Healthcare Community Plan (TennCare) & United Healthcare. Savannah is in the process of paneling with other major insurance boards. Please call and check with our office staff for more information.

Non-Insurance Fee Scale:

Savannah offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions. She is willing to discuss co-pay matching as well.

For more information about Savannah and her counseling services, please call our administrative office during regular business hours.

Brent Collins, LPC-MHSP

Brent is a Licensed Professional Counselor who holds a Master of Arts degree in counseling from Richmont Graduate University. He works with adults and couples and he specializes in addiction recovery, depression, anxiety, unresolved emotional issues, low self-esteem, grief and loss, relationship and family concerns, personal and emotional growth, and spiritual growth and direction. He strives to help his clients to live a healthy and balanced life. A well-balanced life includes attention given to one’s spiritual, emotional, mental, physical, and social facets. He has a passion to assist clients recover from all aspects of addictive behaviors, and to support family members of addicts who are also experiencing the fallout from their loved one’s addiction, through feeling empowered to to make difficult decisions, set personal boundaries, and learn necessary coping skills. When a client feels empowered to make changes in his/her life, there is nothing he/she cannot accomplish. Brent approaches counseling through a Christian world view to provide support and hope and facilitate change, but is respectful of those who do not share his beliefs. He believes it is possible for those who are hurting to find healing that leads to an abundant and fulfilling life.

Office Hours:

Monday and Wednesday 4PM to 5PM

Saturday 8AM to 2PM

Insurance Accepted:

Aetna, BCBS, American Behavioral, Alliance, ENI EAP, Magellan, LifeServices EAP, Workplace Options, Coventry Healthcare, First Health, Mutual of Omaha, Methodist Healthcare EAP, Care Bridge EAP, ACI EAP, Tricare East and Optum United Healthcare

Non-Insurance Fee Scale:

Brent’s fee scale is $115 for the first appearance and $100 per session after the first appointment.

For more information about Brent and his counseling services, please call our administrative office during regular business hours..

Grace Ford, LCSW

Grace is a Licensed Clinical Social Worker (LCSW) in the state of Tennessee. Grace attended Austin Peay State University where she obtained a Bachelor of Science degree in Psychology. She then went on to earn her Master’s Degree in Social Work at University Of Tennessee prior to becoming licensed. Grace started her career working with children and over a 10 year span of time worked in the residential setting, within the foster care system, and in the home with
families. After many years with families, Grace moved into the acute care setting working with adult individuals during psychiatric hospitalization and step down treatment. Grace has continued her work with adults for the past 9 years and has been in private practice since 2019. Grace’s areas of expertise include co-dependency, adult children of alcoholics, relationship
issues, parenting struggles, caregiver fatigue, healing from loss, work stress, stage of life adjustment difficulties, obsessive compulsive disorder, post-traumatic stress disorder, bipolar disorder, anxiety, and depression. She has a passion for educating her clients about their diagnosis and assist in identifying and embracing their strengths to become their best self. Grace currently works with adults ages 18-90

Office Hours:

Monday 9AM to 3PM
Tuesday/Wednesday/Thursday 9AM to 5PM

Insurance Accepted:

Please call and check with our office staff for more information.

Non-Insurance Fee Scale:

$90-$125 with an additional $15 for intake session.

For more information about Grace and her counseling services, please call our administrative office during regular business hours.

Lisa Haselwander, LPC-MHSP

Life has seasons; some seasons are filled with excitement and joy while other seasons are filled with hardship, loss, and uncertainty. Lisa is passionate about meeting clients in whatever season of life they are in, identifying client’s strengths, and working collaboratively with clients to meet their therapy goals. Lisa desires her clients to feel encouraged, valued, and equipped with the tools they need to navigate life’s issues well. She has experience addressing a variety of issues: anxiety, boundaries, communication and conflict resolution, depression, grief and loss, intimate betrayal, marital and pre-marital, parenting, self-esteem, spiritual issues, life transitions, and trauma.  Lisa enjoys working with clients who are age 16 and above.

Lisa is a licensed professional counselor and mental health services provider (LPC-MHSP) in the state of Tennessee. She is a graduate of Richmont Graduate University from which she received a Master’s degree in Marriage and Family Therapy. In her younger years, Lisa worked in the field of accounting, predominantly in the healthcare management field. She has a BS in Business Administration Accounting and obtained a CPA designation which she now keeps in an inactive status.

A Chattanooga native, Lisa has been married for 30 years and has four children ranging in ages from mid adolescence to young adult. In her leisure time, she enjoys time with friends and family, a good book, baking cookies, game nights, and trips to the beach.

Office Hours:

Monday through Thursday – Please call the office for current availability

Insurance Accepted:

Optum, United Healthcare, BCBS, Cigna, Aetna. Lisa is in the process of paneling with other major insurance boards. Please call and check with our office staff for more information.

Non-Insurance Fee Scale:
Lisa offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Lisa and her counseling services, please call our administrative office during regular business hours.

Mark Jacocks, NCC, LPC-MHSP

Mark is a graduate of Regent University and holds a Master’s of Arts degree in
Clinical Mental Health Counseling and is licensed as a Licensed Professional
Counselor/Mental Health Service Provider. Mark is also certified as a
Nationally Certified Counselor (NCC). Mark holds a Christian worldview and is
willing to integrate spirituality into counseling at the client’s request. Mark
engages with clients with a variety of counseling techniques intended to focus
on the client’s belief system, allowing for social and cultural considerations,
and work toward producing change. He works with adolescents ages 15 and up
and adults, addressing post addiction recovery (beyond rehab), anxiety,
conflict resolution, depression, grief and loss, life stage transitions, personal
growth, spiritual direction growth, and trauma. Mark feels that change is
possible for the client when they possess the proper tools to work through
life’s difficulties, and when they actively participate in setting goals and
objectives at the beginning of and throughout the counseling process. He
provides opportunities for the client to evaluate circumstance, process
emotion, balance their thoughts and beliefs with their behaviors, and achieve a
balance that helps them in their ability to move forward in life.

Office Hours:

Monday – Thursday – call for availability.

Insurance Accepted:

Most insurances accepted; call the office for details.

Non-Insurance Fee Scale:

Mark offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Mark and his counseling services, please call our administrative office during regular business hours.

Machelle Johnson, LPC-MHSP

Machelle is a Licensed Professional Counselor and Mental Health Clinician in the state of Tennessee.  She works in areas of depression, anxiety, co-dependency, grief, substance abuse, trauma, abuse and other life controlling issues. Machelle received her Master of Arts degree in Professional Counseling from Liberty University in Lynchburg, VA. She serves as the co-director of Celebrate Recovery, a Christ centered 12-step recovery program. Machelle uses Cognitive Behavioral Therapy to help change one’s thought processes, along with an eclectic approach of other evidence-based models to best help clients. She also implements a Biblical approach, which can play a role in the healing process.
She has the desire to help others find hope and joy.

“People Start To Heal The Moment They Are Heard.”–quote by Cheryl Richardson

Office Hours:

Chattanooga Office: Tuesday 9AM to 5PM and Thursday 9AM to 5PM

Cleveland Office: Monday 9AM to 5PM and Wednesday 9AM to 4PM

Insurance Accepted:

Aetna, Alliant, Ambetter, Beacon Health Options, Blue Cross, BlueCare, Cigna (EAP and Cigna West), ComPsych, EBMS, HealthScope, Magellan, Meritain Health, New Directions, TriCare, WebTPA, and Optum (UMR, etc).

Non-Insurance Fee Scale:

Machelle offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Machelle and her counseling services, please call our administrative office during regular business hours.

Kellie Lauzon, LPC-MHSP

Kellie Lauzon graduated from Grand Canyon University where she received her Master’s in Professional Counseling with an Emphasis in Trauma. She is a Nationally Certified Counselor. Kellie is passionate about creating a safe place for anyone to enter and find freedom, peace, and joy. Embracing a gentle and understanding approach, she is here to create a safe space to guide individuals on a journey of self-discovery and healing by freely express themselves. 

Kellie is passionate about CBT and DBT-informed therapy. She is working towards specialization in other types of therapies over the next few years.

Kellie works with multiple types of individuals and issues including: LGBTQ+, anxiety, depression, self-esteem, lack of confidence, relationships, boundaries, communication, family issues, PTSD, trauma, life transitions, stress management, mood disorders, grief and loss, anger management, work-related adjustments, substance abuse and addiction, academic stress/struggles, communication skills, chronic illness, and interpersonal difficulties. Kellie has a special interest in those seeking holistic care on a mental, physical, and social level. Kellie looks forward to meeting you where you are in life and helping you find your way. She is dedicated to providing individual counseling sessions for those 12 years old and up. 

Kellie’s goal is to foster an atmosphere of comfort and trust, ensuring individuals feel heard and supported every step of the way.

If this interests you, let’s embark together on a path towards self-understanding and positive change.

Office Hours:

Chattanooga Office: Mondays and Fridays from 9AM to 5PM.

Cleveland Office: Tuesday and Thursday from 9AM to 4PM.

Telehealth: Monday-Friday 9AM to 5PM

Kellie is also open to conversation about seeing clients at other times if her listed business hours are not convenient.

Insurance Accepted:

Pending credentialing date: Aetna, Ambetter, BCBS, Cigna, First Health, United Healthcare, Optum.

Non-Insurance Fee Scale:

Kellie offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Kellie and her counseling services, please call our administrative office during regular business hours.

Philip Neal, LPC-MHSP

I am a Licensed Professional Counselor with Mental Health Service Provider designation and have enjoyed counseling in various capacities since 1996.  Ever since my parents divorced when I was a young boy, it has been my desire to understand life enough to be able to help those who are hurting to find peace and fulfillment.

In my personal life, and as Dean of Students at a boarding academy for students with special needs, and as a counselor in different venues, I have come to know the importance of healthy relationships.  Whether the marriage relationship, friendships, the parent/child relationship, or the degree to which you know yourself, our relationships are vitally essential to joyful fulfillment.

You can expect to gain perception, knowledge and insight that will afford you an understanding of your life relationships that is clear, rational and personally meaningful. You will gain a perspective that will give you confidence in the way forward to emotional health and connectedness with those you love.

It is my mission to use my experiences of life, its successes and great failures, and the principles I have come to know through experience to help others along the way.

Office Hours:

Monday through Wednesday 8AM to 3PM 

Friday 8AM to 3PM

Insurance Accepted:

BCBS, ComPsych, Optum United Healthcare, Mutual of Omaha, Methodist Healthcare EAP, Care Bridge EAP, ACI EAP, Aetna.

Non-Insurance Fee Scale:

Philip offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Philip and his counseling services, please call our administrative office during regular business hours.

Books from John Oldham –Healthy Shame in a Shameless Society

Dr. John W. Oldham, LCSW, D. Min

Dr. Oldham is currently a licensed clinical social worker (LCSW) and pastoral counselor at The Transformation Center. John has a Bachelor’s Degree in Psychology and a Master’s Degree in social work, both of which were earned at The University of Tennessee, Knoxville. He also received a Master’s Degree, of Divinity from Emory University in Atlanta. Finally, he also has a Doctorate in Ministry (D.Min) from Columbia Seminary in Atlanta. He has been in practice since 1985.

Dr. Oldham is a licensed clinical social worker (LCSW) and is a fellow with the American Association of Pastoral Care (AAPC) and also a certified pastoral counselor.

John has two married daughters. He grew up in Knoxville Tennessee. As a Methodist Minister he has pastored churches all over Tennessee and also in Southeast Virginia. Dr. Oldham is very passionate about helping marriages and family relationships to heal and thrive. He has served as a pastoral counselor in private practice for over 30 years. 

His areas of specialty are quite extensive, and include, Pastoral counseling,  Marriage and family therapy, Adult and teen counseling, parenting issues, trauma recovery, grief and loss issues, crisis intervention, bipolar disorder, anxiety, major depression, PTSD, substance abuse and spirituality issues.

Office Hours:

Wednesday and Friday 8AM to 5PM

Saturday 8AM to 2PM

Thursday 8AM to 5PM (virtual only)

Insurance Accepted:

Blue Cross Blue Shield, Blue Care, BCBS Medicare Advantage PPO, Optum, Opptum EAP, UMR, United Healthcare Community Plan (TnCare), Medicare Dual Complete and Magellan EAP, TriCare

Non-Insurance Fee Sale:

 John offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Dr. Oldham and his counseling services, please call our administrative office during regular business hours.

Marcus Perez, LPC-MHSP

Marcus graduated from Ball State University in Muncie Indiana in 2001, where he received his MA in Counseling Psychology with a focus on Community Counseling with focused coursework in Applied Behavior Analysis.  He practiced as a DIDD Approved Behavior Analyst for 16 years and was a Licensed Behavior Analyst in the State of Tennessee for 3 years.  He is a Licensed LPC MHSP in Tennessee, and is a Licensed Associate Professional Counselor in Georgia. He has also recently become certified as a trainer of de-escalation and restraint techniques.
Marcus has a passion for helping children (7-18), adults (18-50), and families and believes finding solutions to the troubles that affect our lives leads to happiness.  He enjoys helping people who struggle with anger, anxiety, depression, and trauma, and specializes in adolescent therapy, anger management, and behavior analysis.  
Marcus believes in the importance of goal setting, establishing new behavior patterns. Marcus incorporates multiple modalities within his practice including Applied Behavior Analysis (ABA),  Cognitive Behavior Therapy, and Systems Theory to ensure a holistic perspective to helping others.  

Office Hours:

Monday and Wednesday 9PM to 5PM

Marcus is also open to seeing clients at other times if his normal business hours are not convenient.

Insurance Accepted:

Cigna, Optum, BCBS, Aetna. He is in the process of paneling with other major insurance boards. Please call and check with our office staff for more information.

Non Insurance Fee Scale:

Marcus offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.


For more information about Marcus, please refer to his profile on PsychologyToday.com or call our administrative office during regular business hours.

Kasi Pilinko, LPC-MHSP

Kasi is a licensed professional counselor and mental health service provider in the state of Tennessee. She attended Liberty University where she received her master’s degree in Professional Counseling.

Kasi is passionate about helping individuals ages 13 and up navigate the challenges of life. She works with a variety of issues including transitions, anxiety, depression, military issues, parenting, self-esteem, relationships and communication. Kasi incorporates her spiritual worldview, along with a variety of therapeutic techniques to meet the individual needs of the client. She hopes to help clients become aware of the negative automatic thoughts that can be detrimental to personal growth. Awareness can then bring change and hope for a brighter tomorrow.

Kasi is also the director of the Abuse Intervention with Life Skills (AILS) program. This is a program designed for men who want to stop abusive behavior. She uses the Duluth curriculum to walk men through a 12 or 26 week program to stop the cycle of violence. This program is certified by the Tennessee Coalition to End Domestic & Sexual Violence and is recognized by Hamilton and surrounding county court systems.

Kasi lives in the Chattanooga area with her husband and three children.

Office Hours:

Monday through Thursday from 8AM to 3PM

Kasi is also open to seeing clients at other times if her regular business hours are not convenient.

Insurance Accepted:

Cigna, Optum, BCBS, Aetna. Kasi is in the process of paneling with other major insurance boards. Please call and check with our office staff for more information.

Non-Insurance Fee Sale:

Kasi offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Kasi and her counseling services, please call our administrative office at 423-499-9335 during regular business hours.

Renee Savage, LPC-MHSP

Renee Savage is a Licensed Professional Counselor and Mental Health Service Provider. She also is a National Certified Counselor. She has been working with women, children and families to successfully increase mental health and bring about true inner healing and change with clients for over seven years. Renee provides individual, couples and family counseling to adults and children ages 4 and up. She treats individuals and families struggling with a wide range of issues including: depression, anxiety, family conflict, divorce, grief, marital issues, anger management, behavioral issues, parenting issues, PTSD, life transitions and stressors. Renee also carries a Trauma Focused Cognitive Behavioral Therapy Certification that helps her clients heal emotionally from past sexual, physical, or emotional trauma and abuse. One of Renee’s most unique specialties to our team of counselors is her focus on helping women and adolescent girls break free from life-controlling behaviors and situations, including eating disorders and body image issues. Her passion and empathy empower clients to increase their self-esteem, sense of self worth and find their identity through a therapeutic and Christ centered approach. Renee lives in the Chattanooga area with her husband, two children and dog and serve as Youth Pastors within the local church.

Office Hours:

Tuesday 9AM to 5PM Thursday 8AM to 5PM

Insurance Accepted:

Blue Cross Blue Shield, Optum United Healthcare, Mutual of Omaha, Methodist Healthcare EAP, Care Bridge EAP, and ACI EAP. Renee is in process of paneling with other major insurance boards. Please call and check with our office staff for more information.

Non-Insurance Fee Scale:

Renee offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

Sarah Varnes -M.S., LMFT

Sarah recently received her Master’s of Science in Marriage and Family Therapy from Lee University in Cleveland, TN and is currently pursuing licensure. In addition, Sarah received her undergraduate degree in psychology. Sarah has a wide range of experience with clients of different ages and diversity . Having a degree in Marriage and Family Therapy, Sarah is trained to look at a client in relation to their context. This contextual and systemic way of thinking, often times includes the client’s family system. Sarah has experience in working with individuals, children (ages 6 and up), couples (married, unmarried, and premarital), families and LGBTQ clients. Sarah is passionate about sitting with clients and giving them a safe space to process their narratives. She enjoys working with issues including, but not limited childhood trauma, divorce, grief/loss, life transitions, anxiety/depression, low self-esteem, and parenting. She has a facilitator certification for Prepare/Enrich, an assessment tool for both married and unmarried couples who want to better understand and improve their relationship. Sarah has also completed training in Trauma Focused Cognitive Behavioral Therapy (TF-CBT), a style of therapy designed to help children and their parents process through a child’s traumatic experience. Sarah utilizes Play Therapy with her younger clients. Sarah’s primary therapeutic influence is Narrative Therapy. This style of therapy focuses on the client’s current story and how healing can rewrite the future narrative.

Office Hours:

Chattanooga Office: Thursday 9AM to 5PM

Cleveland Office: Tuesday and Friday 9AM to 5PM

Non-Insurance Scale Fee:

Sarah offers a sliding scale fee of $75-$120 per session with an additional $15 for intake sessions. Sarah is also willing to discuss copay matching.

Abby Wallace, LPC-MHSP, NCC

Abby is a Licensed Professional Counselor in both Tennessee and Georgia, and she is a Nationally Certified Counselor. Abby graduated from Richmont Graduate University in 2012 with a Masters Degree in Professional Counseling and a specialization in Trauma Counseling. She has since continued her education in trauma counseling with EMDR Training, training in healing attachment following trauma, the impact of trauma on religion and spirituality, and military culture training. Abby specializes in seeing people of all ages with a history of trauma or abuse, including rape, childhood abuse, combat PTSD, and more, as well as assisting couples in repairing relational and communication issues. She considers it a privilege to walk alongside individuals, couples, and families who are striving to make changes and improvements despite challenging circumstances, situations, and histories. When she is not counseling, Abby enjoys spending time with family, working with her art and photography, and chasing waterfalls.

Abby is also able to see clients virtually in both Tennessee and Georgia.

Office Hours:

Monday 1PM to 5PM

Wednesday 9AM to 4PM

Thursday 10AM to 4PM

Friday 10AM to 12PM

Insurance Accepted:

Aetna, Alliant, American Behavioral, Blue Cross Blue Shield, Cigna, ENI EAP, LifeServices EAP, Magellan, Methodist Healthcare EAP, Care Bridge EAP, ACI EAP,  Tricare East, Mutual of Omaha, Optum United Healthcare, Workplace Options

Non-Insurance Fee Scale:

Abby offers a sliding scale fee of $75-120 with an additional $15 fee for intake sessions.

For more information about Abby and her counseling services, please refer to her profile on Psychologytoday.com, or call our administrative office during regular business hours

Samuel An – MA.

I recently received my Master’s Degree in Mental Health Counseling from a CACREP accredited program at the Pentecostal Theological Seminary in Cleveland, TN and currently pursuing licensure. In addition, I received my undergraduate degree in Psychology at the University of Tennessee in Chattanooga.

I have a wide range of experience with clients of all age groups with different backgrounds and diversity, all walks of life. Most of my experience comes from counseling those struggling with addiction, low self-esteem, anxiety and depression. I’m passionate about helping clients and giving them a safe place to process their struggles in life. I like to utilize Person-centered therapy using Theological counseling (God-centered counseling). 

Office Hours:

Cleveland: 9AM to 4PM

Chattanooga: 8AM to 4PM

Non Insurance Fee Scale:

Samuel offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Books from Dr. Banks – Draw Me Close, My Daddy’s Coat and Jada’s Treasure Chest

Dr. David Banks, M.S., PhD

Dr. David Banks has a Ph.D. in Psychology, with an emphasis in Marriage and Family. He is a Certified Professional Trainer, Speaker and Coach with John Maxwell. Certified Professional Career Coach, Certified Professional Coach, and Certified Marriage Coach. Dr. Banks has expertise in Relationships, Leadership Development, Motivation and Purpose. Dr. Banks has worked in the field of personal growth, professional development and relationship development for over twenty years. He is passionate about premarital couples and married couples who wish to enhance their marriage, men dealing with finding their purpose and in need of motivation and guidance, as well as college students who would like assistance with finding direction in their lives. Dr. Banks has been married to his bride, Sylvia for thirty two years and their three kids Benjamin 30, Caleb 27 and “Princess” Maiya Banks 20.

Office Hours:

Monday from 1PM to 5PM

Tuesday from 1PM to 4PM

Wednesday from 12PM to 4PM

Thursday from 2PM to 3PM

Non Insurance Fee Scale:

Dr. Banks offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Lora Bunn, M.A.

Lora graduated from Liberty University with a master’s degree in clinical mental health counseling. She also earned a bachelor’s degree in child and family studies with a minor in psychology from the University of Tennessee at Chattanooga. She completed her internship with the Transformation Center in 2023 and is currently working toward fulfilling the requirements for licensure to become a licensed professional counselor.

Lora has worked for many years with children in various capacities including teaching, nannying, and internships. She uses an integrated approach with Cognitive Behavioral Therapy as a focus. When permitted, Lora incorporates a biblical worldview in sessions.

Lora has a passion for working with children, and she plans to seek further training in play therapy and family therapy. In addition, she enjoys working with teenagers, adults, and families. She desires to help clients navigate issues related to anxiety, depression, trauma, managing life adjustments, creating boundaries, anger, grief, loss, and self-esteem. Overall, Lora strives to create a warm and safe environment for clients as they begin their journey of healing and growth.

Lora was born and raised in Tennessee. When not working, she enjoys visiting local coffee shops, spending time with friends and family, and reading. 

Office Hours:

Monday, Tuesday, and Thursday from 1PM to 5PM

Wednesday from 2PM to 5PM VIRTUAL

Friday from 1PM to 4PM

Non Insurance Fee Scale:

Lora offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Amanda Frank, M.S.

Amanda Frank recently earned her Post Master’s license in Clinical Mental Health Counseling from University of Tennessee Chattanooga and is working toward Tennessee state licensure. Amanda also graduated from Mississippi State University with a MS in School Counseling and a BS in Special Education.
Amanda has 10 years of experience working as a School Counselor in Tennessee and Mississippi. She has experience working with adolescents and adults of all ages.

Amanda’s passion for counseling centers around a love for the hurting and to be fully present with them. Her counseling style is client centered using an integrated approach with Cognitive Behavioral Therapy as a focus. She specializes in issues including anxiety, depression, self-esteem, suicidality, family issues, PTSD, trauma, stress, and grief. Amanda’s desire is to establish a strong rapport and trust with her clients based on their wants and needs and to provide an inviting and safe space.

Amanda has been married to her husband for 29 years. They have 2 sons and 1
daughter, all who are all married, and one granddaughter. She loves traveling and visiting with family and friends during her free time.

Office Hours:

Monday, Tuesday and Thursday from 9AM to 4PM

Non Insurance Fee Scale:

Amanda offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Valerie Gaglione, M.S.

Valerie Gaglione graduated from University of the Cumberland with a master’s degree in clinical mental health counseling. She is currently working towards licensure to become a licensed professional counselor and mental health service provider.

Valerie is focused on serving individuals who struggle with anxiety disorders by targeting the somatic symptoms, irrational thoughts, and behavioral patterns keeping them from growing into their best versions of themselves. She also works with women struggling after traumatic experiences, navigating difficult life transitions, and healing after relationship conflicts. You do not need to navigate these difficulties alone, and she is here to walk alongside you on your healing journey toward finding meaning in your hardships and overcoming the challenges that life has thrown in your path.

Valerie utilizes evidence-based practices when working with clients to create individualized care for their mental wellness journey. She creates an integrative, unique treatment plan for each client by utilizing Cognitive Behavioral Therapy, Mindfulness-Based Interventions, Solution-Focused Brief Therapy, and Person-Centered Therapy.

Office Hours:

Monday, Wednesday, Friday 9AM to 2PM

Telehealth Hours:

Tuesday and Thursday 9AM to 2PM

Non Insurance Fee Scale:

Valerie offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Abigail received her bachelor’s degree from Lee University and has her Masters in Mental Health Counseling & Marriage/Family therapy from the Theological Seminary in Cleveland, TN. She is currently in a Doctoral Program in Counseling and Traumatology at Liberty University. Abigail is also a life coach who loves to motivate, encourage, and empower others to reach their full potential in life, career, and family goals.  She is an author, speaker, teacher, and a certified trainer and leader in the fitness & wellness industry for the past 18 years.

Abigail is passionate about helping others connect deeper to God, themselves, and others. She has worked extensively with people of various age groups individually, with couples and families, and in group therapy. Abigail’s focus areas include various degrees of trauma therapy including post-traumatic stress disorder, grief and recovery counseling, pre-marital, marital, re-marital, divorce care recovery counseling, single “desiring to be married” counseling, family counseling, integrating blended family counseling, communication and boundary issues, pastoral/Biblical counseling, depression, anxiety, personality disorders, bipolar, substance abuse, food addiction/disorder counseling, suicide prevention, crisis prevention counseling, sexual disorders/addictions, trauma, victims of abuse, cognitive behavioral therapy and adolescent therapy.

She is no stranger to suffering, having endured a very painful divorce, the loss of several close and dear loved ones, facing and conquering a diagnosis of terminal cancer and much more. She knows the depths of valleys where depression, emotional pain, guilt, shame, loss, discouragement, and much more can try to wreak havoc in our lives and cause us to believe the lie that we must live “broken,” with no hope to be found. Abigail wants to help others experience wholeness and discover that hope is NEVER lost.

Abigail is also a wellness and nutraceutical counselor, partnering with the client in exploring holistic methods for improved mental, emotional and physical well-being. By utilizing her training in the massive benefits of nutraceuticals, coupled with her knowledge of psychopharmacology, she creates holistic approaches and plans for stress-management and hormonal balancing, while conducting a full contraindication evaluation to any current medication protocol. She works with the body to create a plan that will help it heal-emotionally, mentally, and physically. 

Abigail enjoys traveling and speaking, sharing about the relentless love and power of God to heal any situation, any life, no matter the difficulty or challenges one has faced.

Abigail is a Georgian, born and bred, and now is excited about her move to Tennessee. She has two wonderful teenagers, River, her son, and Lily Grace, her daughter. She loves all things fall and has two very spoiled cats, as well as 2 dogs. Abigail will never say no to quality dark chocolate and a good cup of coffee.

She now joins the Transformation Center after five years of experience working as a therapist and owner of her own private practice, where she continues to reach people across the globe through tele-mental health.

Office Hours:

Monday from 9AM to 4PM and Tuesday (virtual only) from 9AM to 3PM

** Abigail understands schedules can be difficult for many and is willing to work with anyone desiring a session with her that needs to be at a later time.

Self-Pay Only:

Abigail offers individual sessions for $110, couple and family sessions for $125 with an additional $15 for intake sessions.

Monya Khan, M.S.

Monya is an empathetic and compassionate counselor who combines her
counseling skills with previous career experience in education, corporate, and
non-profit settings to meet the needs of a variety of clients. She has experience with various ages, and especially enjoys working with adolescents, young adults, couples, and women of all ages. Her counseling style is relational, collaborative, and client centered. Monya uses an integrated approach with Cognitive Behavioral Therapy as a focus. She desires to partner with her clients to help alleviate anxiety, depression, trauma, manage life adjustments, anger, grief, loss, and improve self-esteem. She has completed training in Trauma Focused Cognitive Behavioral Therapy and will continue to be a lifelong learner in a variety of modalities. Monya graduated with a MS in Clinical Mental Health Counseling from Southern Adventist University. She completed her internship with the Transformation Center and is a resident counselor currently pursuing
licensure in Tennessee.

Office Hours:

Chattanooga Office: Tuesdays and Thursdays from 10am until 6pm.

Dayton Office: Monday from 10AM to 5PM.

Non Insurance Fee Scale:

Monya offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Lea Kinzer, M.A.

Lea Kinzer is a recent graduate of Walden University with a master’s in clinical mental health counseling. She has worked with children for over a decade in various capacities including nannying, tutoring, teaching, and community mental health. She holds a second master’s degree in child psychology and is certified in the nurturing parenting program which she draws from when working with children and their parents. She primarily serves clients through an eclectic practice, pulling on theories that will work for that client at the time. Main theories she draws from include systems theory, family systems, CBT, and somatic awareness. She loves working with children (ages 3+) and is seeking further training in play therapy to better serve younger children in her practice. Additionally, she enjoys seeing young adults and individuals with trauma as she continues to get trained in trauma interventions. Overall, Lea is passionate about meeting clients exactly where they are and walking alongside them towards more healing and wholeness.

Some fun facts about Lea are that she has lived in three countries with her husband of almost a decade. She has also traveled to over 25 countries. In her free time, she loves to spend time outdoors with her husband, daughter, and dog.

Office Hours:

Mondays and Wednesdays from 8AM to 1PM

Tuesdays from 8AM to 5PM

Saturday bi-weekly from 9AM to 12PM

Non-Insurance Scale Fee:

Lea offers a sliding scale fee of $50-$80 per session with an additional $15 for intake sessions.

Kim Robinson, M.A. 

Kim is a graduate of Liberty University where she received her master’s degree in Clinical Mental Health Counseling. She completed her practicum and internship with the Transformation Center over the past year and is a resident counselor planning to acquire her licensure in the state of Tennessee and Georgia.  

Kim has had 25 years of experience working in the helping field as a missionary, Children’s minister with husband, group home houseparent, and foster care case manager. Her passion is walking through hard times with people showing the love of Jesus Christ. Although Kim especially enjoys working with children ages 6 and up and adolescents, she also has experience with adults and couples. She specializes in trauma, parenting, anxiety, depression, low self-esteem, anger, and stress. She primarily uses Cognitive Behavioral Therapy techniques, but also incorporates a variety of techniques to fit the need of the client. When permitted, Kim loves to integrate Biblical practices in sessions. 

  Kim recently became trained in Eye Movement Behavioral Therapy (EMDR) and is also certified with Symbis couple counseling. Kim is pursuing further training in Trauma Focused Cognitive Behavioral Therapy and Play Therapy to better serve clients in the future. She also is seeking a certification in TBRI parenting classes.

Kim has been married 31 years and has 5 adopted (now adult) children. She lives in Chattanooga, TN with her husband and daughter.  

Office Hours:

Chattanooga Office: Wednesday 9AM to 4PM, Thursday 10AM to 5PM, and Friday 9AM to 11AM

Peavine Office: Monday and Tuesday from 9AM to 5PM

Non Insurance Fee Scale:

Kim offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.

Ashley Sharp – M.A.

Ashley Sharp is a recent graduate of Richmont graduate university, with an MA in Clinical Mental Health Counseling, working toward Tennessee state licensure. Ashley also graduated from Bryan College in 2018 with a BA in Psychology with a minor in Biblical Studies.

Ashley’s passion for counseling centers around a love for the hurting and a desire to be fully present with them following in the way that Jesus was present with those in their time of need. She works with marriage and family issues, anxiety, depression, low self-esteem, interpersonal relationship issues, trauma and abuse recovery, especially victims of narcissistic abuse. She enjoys working with people of all ages and from all walks of life.

Office Hours:

Friday 9AM to 4PM

Non-Insurance Fee Scale:

Ashley offers a sliding scale fee of $50-$80 per session with an additional $15 for intake sessions. Ashley is also willing to discuss copay matching.

Jackie Stanley – M.A.

Jackie received her bachelor’s degree in psychology and her master’s degree in Clinical Mental Health Counseling from Regent University. She is a resident counselor at The Transformation Center and is working toward Tennessee licensure.

Jackie is passionate about helping people of all ages navigate the ups and downs of life. She is also passionate about family. She has a large, blended family of 8 children and 4 grandchildren. She is no stranger to suffering and loss and has many years of experience working cross-culturally in north Africa and among immigrants and refugee communities in the United States.

Jackie’s focus areas include trauma counseling, anxiety, depression, life transitions, self-esteem, grief, and recovery. Jackie is trained in EMDR and uses an eclectic therapeutic approach including Christian/biblical counseling, CBT, Family Systems, and DBT-informed therapy. She is continuing to seek training in areas of trauma intervention and play therapy.

Office Hours:

Chattanooga Office: Fridays 9AM to 4PM

Cleveland Office: Tuesdays 9AM to 4PM and Wednesdays 10AM to 6PM

Dayton Office: Mondays 9AM to 3PM

Non-Insurance Fee Scale:

Jackie offers a sliding scale fee of $50-$80 per session with an additional $15 for intake sessions.

Belinda Thornton, M.S.

Belinda is a national certified counselor practicing in Tennessee with a temporary counseling license while pursuing full state licensure. She provides a rich counseling approach that combines her clinical mental health counseling M.S. degree training from Southern Adventist University, with years of experience as a licensed occupational therapy healthcare professional.

Belinda views every person as valuable and strives to partner with each one to facilitate healing and growth corresponding with the individual’s priorities and needs. She values practical, personally meaningful, culturally informed, and empowering counseling practice.  Belinda serves young adult to senior adult age clients dealing with anxiety, depression and other mood disorders, life transitions, relationship issues, self-esteem, communication, boundaries, stress, loss, grief, and other clinical mental health needs. She is especially sensitive to the needs of women, trauma survivors, and minority groups (bilingual).

Belinda has completed trauma interventions training, is certified in trauma-focused cognitive behavioral therapy, and is trained in Prepare Enrich pre-marital/marriage counseling.  Valuing lifelong learning and integrative treatment approaches, Belinda pursues ongoing education to provide optimal customized interventions that may also include dialectical behavior therapy, strengths-based therapy, and attachment theory.  In her own lifestyle, Belinda prioritizes holistic wellness that includes spirituality from a biblical perspective. She will incorporate this into counseling, when a client is interested, and the context is appropriate.

Office Hours:

Chattanooga Office: Tuesday from 10AM to 5PM, Thursday from 9AM to 4PM, and Fridays from 9AM to 3PM

Cleveland Office: Wednesday from 9AM to 4PM

Non Insurance Fee Scale:

Belinda offers a sliding scale fee of $50-80 with an additional $15 fee for intake sessions.